Real Veteran Reviews
Real closings.
Real reviews.
Veterans who closed their VA loans with us — unfiltered, pulled straight from Google.
I was referred to Matt, Ken, & Christy by a friend after having a negative experience with a previous lender and a potential contract termination after many extensions.
Matt, Ken, and Christy were exceptional from start to finish. My refinance was not a simple file — I had already gone through multiple lenders including NewDay, Armed Forces Bank, and Loan United for nearly 6 months and kept hearing the same talk without results. I even sent out inquiries to other lenders and didn’t get responses. At one point, I honestly thought it was over.
If you’re looking for a mortgage team that truly has your back, look no further than SouthLake Mortgage. Matt, Ken, and Christy are — without a doubt — the dream team.
They were great to work with. My father-in-law had worked with another company, but they were dragging their feet. The VA Loan Network was able to process and approve his VA loan faster than we had even thought possible.
Matt, Ken, Christy are all fantastic people and a great team! When others couldn’t or wouldn’t work with you this team took the time to guide, develop and answer any and all questions that came up throughout the entire process. 5 stars is not enough!! Thank you all.
I originally contacted Matt a few months ago after getting rejected by mortgage companies left and right due to my credit troubles but not Matt he saw what needed to be done and made a comprehensive plan for me to get my credit where it needs to be and assured me it was the best path forward. I followed everything he said to a tee and I was not disappointed my wife and I are officially homeowners just a few short months later and I honestly cannot express my gratitude. I’m still in shock Matt truly is 1 of 1 and I will forever be grateful.
There aren’t enough words to express how grateful my family and I are for Matt and his team.
After recently separating from active duty, my family and I were starting a completely new chapter in our lives. Like many veterans, the transition came with a lot of uncertainty and stress. My wife and I were trying to move as quickly as possible so we could give our four kids a better quality of life and finally put down roots here in California. It was exciting, but it also felt overwhelming.
From the very beginning, Matt treated us like family instead of just another client. He took the time to explain everything, gave us honest advice, and shared tips that helped us put ourselves in the best position to buy our first home. No matter how many questions I had or how many messages I sent, he always responded with patience and never made me feel like I was bothering him.
I honestly believe that most lenders would have moved on from our situation. It wasn’t the easiest case, but Matt never gave up on us. He believed in us, encouraged us, and genuinely wanted to see our family succeed. That kind of dedication is hard to find.
Because of Matt and his incredible team, my wife and I are now homeowners. Our four beautiful kids have a place to call home, and we were able to buy our dream home in California. That is something our family will be thankful for forever.
If you’re looking for a lender who truly cares about you and your family, I can’t recommend Matt and his team enough. They made one of the biggest moments of our lives possible, and we will always be grateful for everything they did for us
I had an amazing experience with Matt, Ken, and Christy. Before meeting the team I did not think just a short time after I’d be getting the keys to our dream home. My family and I are super thrilled and pleased with the hard work and dedication of the team. I would call them again in a heartbeat and recommend them to anyone. Thank you.
I cannot say enough. I was in a time crunch after being disappointed with other lenders and Matt Schwartz was able to take me from application to closing in two weeks time with zero issues. Communication was amazing, and his team including Christy Burwell was nothing short of perfection! Highly recommend with 10 stars!!!!
Matt Schwartz was like an angel sent from heaven lol before Matt and cross country called, I had been denied by every single lender. Not only was I approved but I was conditionally approved within 3 days of our first conversation. Communication was fantastic, him and his team had an answer for every single question I’ve had. They always answered my calls/ text. The respect I have for him and his team is monumental. I’m 31, never had a lot in my life. Always rented, moving place to place every year. But now I have a real home and I’m building real equity. These guys will forever be my loan team.
Words cannot describe the amazing feeling and the gratitude that I feel right now. I just received word that I am clear to close! I was denied by 4 lenders, put on the back burner by 2 and ghosted by 1. I contacted Matt Schwartz and his team, Ken and Christy on a Friday night and first thing Saturday morning Matt reached out. I told him my story…missed payments due to misleading debt settlement and credit repair companies…my lender nightmares, my goals of homeownership, and how I have been working hard to reach those goals. And I was already under contract! I have been on this nerve-wrecking journey since March. Matt listened, told me exactly what I needed to do and gave me encouragement when I was ready to quit. And hunnniii, they ain’t come to play! Within 30 days my file was reviewed, submitted and approved. I was waiting on minor things from the sellers and their agent, but my lender delivered! From the start, communication was everything and the team never left me uninformed. I felt like family; Ken broke the disclosures/documents down into plain language, Christy answers questions promptly and documents/important milestones delivered on time. Right now I feel like God himself sent me this team and I cannot thank them enough! You need a prayer? A miracle or a team to give you a chance beyond what your credit file says? This is the dream team who makes it a reality! Easily 10 million stars!!!⭐️ ⭐️⭐️⭐️⭐️
Outstanding experience with Matt and the team!
Working with Matt at the VA Loan Network was hands-down the best part of our home-buying journey. From day one, he gave us straight answers, clear strategies, and complete transparency. The communication was top-notch, and he moved the process along incredibly fast without ever making us feel rushed. If you are a veteran looking for a mortgage team that actually has your back and understands VA benefits inside and out, look no further than Matt. Highly recommend!
Update: Only issue I had post close is getting information after. I’ve emailed more than once asking for help and felt like I was ignored.
We are beyond grateful to Matt, Ken, and Christy, and to everything he did to help our family through the VA home loan process. From the very beginning, he treated us with honesty, patience, and genuine care. Buying a home can be stressful, especially navigating all the details that come with a VA loan, but Matt made the entire process feel smooth and reassuring every step of the way.
What stood out most was his communication and dedication. No matter how many questions we had, he always took the time to explain things clearly and made sure we felt confident throughout the process. He never made us feel like just another file on his desk he truly cared about helping our family get into our home.
Matt worked hard behind the scenes, stayed proactive, and constantly kept us updated. His professionalism, knowledge, and willingness to go the extra mile made all the difference. Thanks to him, we were able to achieve something that means so much to our family.
If you are looking for someone trustworthy, responsive, and committed to helping veterans and families, I cannot recommend Matt enough. We are incredibly thankful for his support and everything he did to help make this dream a reality.
Matt and his team helped my wife and I purchase our first home using the VA loan. He was always one call or text away to answer any questions. He made the process very smooth and i could tell by the first phone call he was the man for the job! I’d recommend Matt and his team to anybody trying to figure out how to use the VA loan to purchase a home for the first time!
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Matt and his team are amazing. Awesome communication and professionalism. I would highly recommend them to anyone looking for a home.
I cannot give more than 5 stars, but if I could, I’d give them 10!
I found myself in a very difficult position (credit-wise) right before I needed to apply for mortgages. My previous lender dropped the ball right before closing when they lost funding sources and didn’t inform anyone about it! Matt Schwartz and Christy Burwell took the challenge on right away. Matt was constantly re-assuring me every step of the way and made sure that we even had a backup plan just in case the VA loan didn’t go through.
Matt came up with a game plan to improve my score in record time. Not only did it improve my score enough for approval, it even made sure it went through automated approval instead of manual underwriting! Matt and Christy took a stressful situation and turned it into one of the most positive experiences I’ve had in my homebuying experience. I will forever be in their debt (figuratively and literally)! I will tell all of my friends to check them out whenever they need mortgage services and you should to!
As first time home buyers, we didnt have a clue on what to expect honestly. Thankfully Matt stepped in and helped with any questions or concerns we came upon while in the search of our home which we are truly grateful for, plus they would respond as quickly as possible which was super convenient. They made this whole process super easy and smooth. Our experience was stress free and we are heavenly thankful for it. Definitely recommend using them as Lenders!
Matt is a champion. He is awesome. He is a man of his word. He made it happen!
I did not planned to buy a house this year but I was seeing where I was at so I did a pre-approval, next thing I knew, I will be closing on my house this month thank you (Matt. Christy. And Ken). First impression of Matt, he sounds very confident, very clear, amazing with communication, he will not tell you something that he can not get done. Made me feel at ease at all times during the whole process. Always keeps me up to date with everything. I am truly impressed.
Christy and Ken been on top of everything, making sure i have everything for the underwriting.
I did not expect to have such a great experience with this process as a first time home buyer, since all I hear from people is that it is long and stressful. These team had me clear to close less than a month. So thank you very much. Will definitely use them again for my future home loans.
Matt was so helpful in securing my VA loan. Easy to work with and Christy was awesome as well.
Highly recommended! 5 stars.
Disclaimer: After entering in your information, be ready for VA Loan Network to give your contact info to several lenders that will contact you within minutes via call/text.
I was contacted by several lenders but decided to go with Southlake Mortgage because Matt Schwartz contacted me on a Sunday to get right down to business, which caught my attention because who does that?!
Working with Matt and his team (Christy and Ken) was the absolute best experience I could’ve hoped for. Before partnering with Matt and his team at Southlake Mortgage. I spoke with several other loan officers that weren’t nearly as knowledgeable and eager to guide me through the home buying process. I was pre-approved with a few other banks but decided to work with Matt instead because he was everything I needed and more, as a first time homebuyer. Matt’s attention to detail, willingness to help, and AMAZING communication helped make my home buying process practically seamless!
I’ve had an amazing experience with this loan company! Matt and Christy have been absolutely incredible throughout the entire process. They were patient, knowledgeable, and always quick to answer every question I had. Their communication was top-notch, and they made everything feel smooth and stress-free from start to finish. I couldn’t have asked for better people to guide me through this journey. If you’re looking for a team that truly cares and goes above and beyond, Matt and Christy are the ones! Highly recommend!
We had a complicated experience before meeting Matt. We were working with another lender who made us many promises, but in the end he presented us with an extremely high interest, which left us very worried and stressed. We felt that we were wasting time and opportunities, and that we would probably not achieve the goal we had for our family.
But everything changed when we found Matt. From the first moment, Matt was honest, clear and very professional. He explained everything to us patiently, gave us real options and promised to help us. In less than two weeks, Matt not only solved all the problems we had, but he also got us an interest that we never thought would be possible. His speed, attention to detail and dedication made all the difference. Thanks to him, we were able to close with peace of mind, confidence and with an excellent interest. We are deeply grateful for all your work and commitment. If someone is looking for a reliable, transparent, fast lender who really cares about their customers, do not hesitate to contact Matt. It really made a huge difference in our process and we would recommend it a thousand times.
Matt and his team were very professional, always able to communicate with us when needed and very helpful every step of the way. This is my 4th home purchase and by far this has been the best experience with a lender we have had.
I can’t say enough great things about my loan team, Matt Christy and Ken. They did an absolutely outstanding job from start to finish. Communication was top notch, especially from Matt, who always responded within minutes (seriously, never more than 5) and took the time to explain every detail clearly.
This was my second home purchase, and it was by far the smoothest and fastest process I’ve ever experienced. From contract to close, everything moved efficiently and stress free. I always felt informed and supported every step of the way.
I would never go to another mortgage provider or work with any other team besides Matt, Ken and Christy. They’ve truly set the standard for what exceptional service should look like. Highly, highly recommend Matt, Ken, and Christy!
I was frustrated at times, but Matt, Ken, and Christy never missed a beat. They stayed calm, professional, and got it done. I’m incredibly pleased with the service I received they made the home buying process feel effortless. From day one, they communicated clearly, worked tirelessly, and delivered results. In less than a month, I had the keys to my new home. I admire hardworking people, and this team went above and beyond. Highly recommended!
I cant say enough about Matt, Christy and Ken at Southlake mortgage. This process started as just a feeler type situation because I knew my credit was beyond useful and I just wanted to gauge where I was. After a quick application I immediately got a call from Matt and the process began. I never thought I would be a homeowner, but because of that brief 20 minute call and Matt’s expertise here we are. This was no easy process for them. I had just bought a car, had 2 judgements I had been paying on and my credit was below 600. Matt, Christy and Ken saw me, the Army Vet, Iraq war vet, and the stubborn SOB and not my credit. After being denied Matt didn’t give up. He had me work harder and pushed me through. Christy was a god send, keeping me updated, pushing me to get paperwork in and waking me through how to do it all. Ken was always there when I had a question no matter the time of day. This group could have easily walked away and washed their hands of me with all the crap they had to help me through, but they didn’t. This entire team fought for me and gave me and my family our dreams! Thank you Matt, Christy and Ken from the bottom of our hearts!
I am very pleased with the service I received from Matt, Ken, and Christy. They made the home buying process insanely easy and pain free. From start to finish, they were pros, communicating clearly and working tirelessly to get everything done. Less than a month from start to finish, and I had the keys to my new home. I appreciate hard-working people, and these three delivered big time. What a great team! Highly recommended.
Such a great experience. When we started this journey to buy our first home we had some credit challenges that were stopping us. Matt took the time to guide us on how much to pay towards each debt to get our scores up and within 2 months we were good to go, closed on the house today and couldn’t be happier. Matt was always available whenever we had questions and even our realtor who has been doing this for many years said he was such a pleasure to work with and always available. Thanks again Matt and I’ll definitely be recommending you to everyone I know in the market for a mortgage.
If you’re on the fence about who to trust with your mortgage, let me just say, Matt, Christy, and Ken are the absolute BEST. From day one, they made everything feel seamless and stress-free. Anytime I had a question (and believe me, I had plenty!), one of them was there with an answer and reassurance.
They didn’t just process paperwork, they genuinely cared and made me feel like I wasn’t going through this alone. Buying a home can be overwhelming, but they made it feel so much easier. I never once felt left in the dark, and that kind of peace of mind is priceless.
I would 100% use them again without hesitation and recommend them to anyone needing a mortgage team they can fully trust. They truly went above and beyond for us.
As a first-time homebuyer and a Veteran, I couldn’t have asked for a better experience. From start to finish, VA Loan Network made what seemed like an overwhelming process feel simple, transparent, and stress-free. They took the time to explain every detail, guided me through my VA loan benefits, and made sure I felt confident every step of the way.
What stood out most was their patience, professionalism, and genuine care. They weren’t just focused on closing a loan—they were focused on helping me achieve my dream of owning a home. Their communication was excellent, always available to answer my questions (no matter how small), and their expertise in VA loans gave me complete peace of mind.
Because of Matt Schwartz and Christy Burwell, I’m now a proud homeowner. I’m beyond grateful for their dedication and highly recommend them to any Veteran or first-time buyer looking for a lender who truly goes above and beyond.
Matt was very punctual and creative on the best way to help keep this deal alive when faced with a low appraisal. First class service! Hope to another deal soon!
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