our one advisor, one thread approach
Contact Preferences and Our One Advisor, One Thread Promise
VA Loan Network is a Veteran owned VA loan education and guidance platform. We are not a mortgage lender or broker, and we do not underwrite, approve, or fund loans. If you request help, we coordinate an introduction to a VA loan specialist so you can ask questions, understand next steps, and decide whether to apply.
This page explains what to expect after you submit your information, how you can control phone, text, and email communication, and the standards we expect partners to follow when contacting Veterans and Service Members.
What to Expect After You Submit Your Information
- You share your goal. You provide basic details such as your location, price range, timeline, and optional notes you choose to share.
- We coordinate an introduction. If you asked for one on one help, we route your request to a VA loan specialist who can follow up, ask clarifying questions, and explain next steps.
- You decide what happens next. You can proceed, pause, request a different option, or use your own lender. You stay in control.
Important note
VA Loan Network does not make credit decisions. If you apply, the lender sets terms and provides required disclosures.
Your Contact Options
Unwanted calls and texts are a real concern. We aim to keep communication practical, clear, and easy to stop. You can also change your preferences at any time.
Default Experience
- One thread goal: Our goal is a clear, primary conversation, not a pile of overlapping outreach.
- Channel choices: Contact may occur by phone, text, or email based on what you provided and what you consented to.
- Opt outs honored: Stop requests and reasonable limits should be respected promptly.
Customize How You Are Contacted
- Email first: Request email first contact or limited phone outreach.
- No SMS: Opt out of text messages while still allowing email or phone.
- Do not contact: Ask us to stop outreach about new offers or new introductions.
To update preferences, email contact@valoannetwork.com or follow the opt out instructions in any message you receive.
Our One Advisor, One Thread Promise
Our goal is that you never feel swarmed. We are building and enforcing a One Advisor, One Thread standard designed to keep communication clear, respectful, and easy to stop.
- One primary conversation: You should have one main thread about your VA loan questions, not a dozen overlapping calls and texts.
- Clear identification: Anyone contacting you should identify who they are, and why they are reaching out.
- Easy off ramp: Messages should include a clear way to stop or update preferences, and those requests should be honored.
- Escalation path: If something feels off, you can contact us and we will review the issue.
We cannot control every action of independent lenders, but we can set expectations, enforce standards, and remove partners that do not respect Veterans and Military families.
How We Share Your Information
If you submit a form requesting one on one help, we use the information you provide to coordinate an introduction to a VA loan specialist. We do not share highly sensitive information such as Social Security numbers, full bank account details, or full dates of birth at this stage. Those details are collected directly by the lender if you choose to apply.
- What we share: Basic contact information and context needed to follow up, such as location, timeline, and loan goal.
- What we do not share at this stage: Social Security numbers and full bank information.
- No selling for money: We do not sell personal information for money.
For additional detail, see Partner Transparency and our Privacy Policy.
How to Change or Limit Contact
- Email us: Email contact@valoannetwork.com with “Contact Preferences” in the subject line.
- Use message controls: Follow unsubscribe instructions in emails and reply STOP to texts when available.
- Use tools: Submit requests using Do Not Call and Do Not Sell or Share.
We also honor Global Privacy Control signals where required and support deletion and opt out requests as described in our Privacy Policy.
How We Hold Partners Accountable
We work with partners who agree to communication and fairness standards. If we see patterns of complaints or repeated issues, we may limit or end relationships with partners that do not meet expectations.
- Respect preferences: Partners must respect opt outs and do not call requests.
- Clear disclosures: Partners should provide clear explanations of fees, terms, and next steps.
- Fair lending: Partners are expected to follow fair lending rules and treat applicants consistently.
- Responsive resolution: Partners should respond promptly when issues are escalated.
For broader transparency, see Partner Transparency.
Questions or Concerns
- Email: contact@valoannetwork.com
- Phone: (800) 230 7201
- Mail: 3128 Napier Park, Suite 103, San Antonio, TX 78231
VA Loan Network is not a lender. We exist to educate Veterans and Service Members, connect you with direct human help when requested, and advocate for a contact experience that respects your time and privacy.