our commitment to an accessible site experience
Accessibility Statement
VA Loan Network is committed to making this website accessible and usable for all Veterans, Military families, and visitors, including people with disabilities. We are continually improving the user experience for everyone and working to apply relevant accessibility standards where feasible.
Our Accessibility Goals
Our goal is for key parts of this website, including educational content, calculators, forms, and navigation, to be usable by people with a wide range of abilities and assistive technologies. We aim to align our efforts with the principles of WCAG 2.1 at the AA level. Full conformance is a process and not a one time event.
Steps We Are Taking
To support accessibility, we take the following steps as part of ongoing website management and development.
- Clear structure: Designing layouts with clear headings, logical structure, and consistent navigation.
- Text alternatives: Using text alternatives for meaningful images and icons where practical.
- Contrast: Working to maintain sufficient color contrast for text and important UI elements.
- Keyboard access: Testing key flows such as contact forms with keyboard only navigation.
- Form labeling: Striving to ensure form fields are labeled and associated with descriptive instructions.
- Review process: Reviewing new content and features for accessibility impact before and after launch.
Scope of This Statement
This Accessibility Statement applies to content and functionality that we control directly on this website, including informational pages, VA loan guides, and educational articles, plus calculators and interactive tools created by VA Loan Network and forms hosted on our domain.
Some parts of our site rely on third party plugins, embedded tools, or services such as analytics, videos, mapping tools, or lender services. While we do not control the accessibility of those third party elements, we encourage vendors and partners to support accessible practices whenever possible.
Assistive Technologies and Browsers
We aim to support recent versions of major browsers and assistive technologies. Your experience may vary depending on your browser, operating system, device, and assistive technology. Keeping tools updated generally provides the best results.
- Browsers: Current versions of Chrome, Safari, Firefox, and Edge.
- Screen readers: NVDA, JAWS, and VoiceOver.
- Interaction: Keyboard only navigation and common zoom settings.
Known Limitations
Despite our efforts, some content or features may not yet be fully accessible. Known limitations can include older content created before our current review process and certain third party embeds that do not fully support keyboard navigation or screen readers.
- Legacy content: Older pages or images may have incomplete alternative text.
- Third party embeds: Some embedded tools may have limitations outside our control.
- Visual cues: Some non critical visual cues may not be announced by assistive technologies.
- Remediation: We treat accessibility issues as defects and prioritize fixes on high use pages and tools.
What You Can Do if You Need Help
If you experience difficulty using this website, encounter a specific accessibility barrier, or need information in an alternative format, please contact us. Including the page URL, a brief description of the issue, and the assistive technology you are using can help us troubleshoot faster.
- Helpful details: Page URL, what you expected to happen, what happened instead.
- Your setup: Browser, device, and assistive technology if you want to share it.
- Alternative format: Tell us what format would help you best.
Third Party Content and Links
Our website includes links to external sites, including government resources and other educational materials. We do not control the accessibility of content provided on third party sites. If you encounter accessibility issues on a site we link to, we encourage you to contact that site’s owner directly. We may also consider updating or replacing links when suitable alternatives are available.
Continuous Improvement
Accessibility is an ongoing process for VA Loan Network. As we update our design system, add features, and expand our educational resources, we will continue to review accessibility, gather feedback, and adjust our implementation to better serve Veterans and Military families with disabilities.
Contact and Feedback
For questions about this Accessibility Statement or to report a barrier, contact:
- VA Loan Network Accessibility
- Address: 3128 Napier Park, Suite 103, San Antonio, TX 78231
- Phone: (800) 230 7201
- Email: contact@valoannetwork.com
We will make reasonable efforts to respond and address accessibility concerns in a timely manner.