Privacy Policy

We are a VA loan education and guidance platform built for Veterans and Service Members. We are not a mortgage lender, broker, or government agency. Lenders make credit decisions, set pricing, and provide required disclosures. If you request help through our forms, we use the information you provide to coordinate an introduction to a VA loan specialist so you can get clear answers and decide what to do next.

We follow data minimization principles and collect only what is needed to provide the Services you request. Information is collected through forms you submit, automatic data from site usage, and limited information from partners and service providers. Information is transmitted using encrypted connections.

1) Information you provide

2) Automatically collected information

We use cookies and similar technologies (such as pixels and local storage) for essential functionality, performance analytics, personalization, and advertising measurement. For details, see our Cookie and Tracking Technologies Policy.

3) Information from third parties

We do not sell personal information for money. We may share limited identifiers and usage data with advertising and analytics partners for cross context targeted advertising and measurement, where permitted by law and subject to your choices.

We do not request government identification numbers or financial account numbers through our standard site forms. If you provide sensitive information directly to a lender during an application, that lender’s privacy policy governs that information. We do not use sensitive personal information to infer characteristics beyond providing the Services you request.

We keep personal information only as long as necessary for operations, security, compliance, and to support the Services you requested. In some cases, contact information may be retained for up to two years after an introduction to support follow up and quality measurement. Consent records may be retained for accountability. Aggregated or deidentified analytics may be retained longer.

We use administrative, technical, and physical safeguards appropriate to the data, including encryption in transit, access controls, and security monitoring. No system is perfect, so use caution online and protect your credentials.

For more detail, see our Security Policy.

By using the site, you consent to receive electronic communications. If you submit a form, you may consent to contact by VA Loan Network and, if you requested help, the VA loan specialist or lender you are connected with, at the phone number and email you provide, including calls or texts using automated technology where permitted. Message and data rates may apply. You can opt out at any time. See Do Not Call.

The Services are intended for adults age 18 and older and for use in the United States. We do not knowingly collect personal information from children.

California: You may have rights to know, access, correct, delete, and opt out of sharing for targeted advertising. We do not discriminate for exercising these rights. We verify requests as required and respond within applicable timelines.

Virginia, Colorado, Connecticut, Utah, and other states: You may have similar rights depending on your state law. If a request is denied, you may appeal by replying with the word Appeal to our response.

We may update this policy from time to time. Material changes will be posted on this page and, where required, we may provide additional notice.

Related legal pages: Terms of Use · Advertising Disclosures · Do Not Call · Security Policy · Product Notice · Cookie and Tracking Technologies Policy