Product Notice
plain language summary of data practices
VA Loan Network Product Notice and Data Practices Summary
This notice explains, in plain terms, how VA Loan Network operates, what information we handle at a high level, and where to find full legal details. This page is a summary. For complete details, see our Privacy Policy.
What This Page Covers
This page is designed to be readable. It tells you what we do, what we do not do, and how data generally flows when you use our site or request help. If you want the full legal policy language, use the Privacy Policy link above.
What We Are (Not a Lender)
VA Loan Network is a VA loan education and guidance platform. We are not a lender, and we do not underwrite, approve, or fund loans. Lenders make credit decisions and provide required disclosures. If you request help through our forms, we may coordinate an introduction to a VA loan specialist so you can ask questions and decide whether to apply.
- Not a lender: We do not issue approvals, Loan Estimates, or Closing Disclosures.
- Not a government agency: We are not affiliated with VA, DoD, or any government agency.
- More detail: See Partner Transparency for how introductions work and how partners are evaluated.
What We Collect at VA Loan Network (Summary)
- Contact and context you provide: Name, email, phone, and basic homebuying context such as location, price range, timeline, property type, and preferences you submit.
- Usage and device data: IP address, page views, clicks, referrer, approximate location, and tool events collected through cookies and analytics.
- Service status updates: Limited non credit reporting signals from partners such as contacted, application started, closed, or withdrawn, used to measure service quality.
Credit reports
We do not pull your credit report. If you apply with a lender, that lender may obtain and use credit reports, and their privacy policy governs that processing.
How We Use Your Information (Summary)
- Provide requested support: Respond to your request, share relevant resources, and coordinate an introduction to a VA loan specialist when requested.
- Operations and security: Run and improve the site, prevent fraud, and keep services reliable and secure.
- Communications: Send service messages and respond to questions, plus optional marketing if you opt in and with opt out controls.
- Compliance: Meet legal obligations and enforce policies that protect users and platform integrity.
Advertising and Analytics
We do not sell personal information for money. We may share limited identifiers and usage data with advertising and analytics partners for measurement and targeted advertising where permitted by law and subject to your choices. You can manage preferences in our Privacy Policy and through industry tools like DAA and NAI. We honor Global Privacy Control where required.
Your Choices and State Rights
- Access, correction, deletion, opt out: See the State Privacy Rights section of our Privacy Policy or contact us.
- Marketing opt out: Use the unsubscribe link in any email or contact us.
- Do Not Call and SMS controls: See Do Not Call.
- Cookie choices: Manage your choices through Do Not Sell or Share My Personal Information and your browser settings.
Security and Retention
We use administrative, technical, and physical safeguards appropriate to the data. We retain personal information only as long as needed for operations, security, compliance, and requested services, then delete or deidentify it. For additional detail, see our Security Policy.
Contact
- Email: contact@valoannetwork.com
- Phone: (800) 230 7201
- Address: 3128 Napier Park, Suite 103, San Antonio, TX 78231
Related policies: Privacy Policy · Terms of Use · Advertising Disclosures · Security Policy