Accountability
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how to submit feedback and how we respond
Actionable Feedback Policy
VA Loan Network invites readers to challenge our work and help us improve it. We serve Veterans and Military families who rely on accurate information to make major financial decisions. This page explains how to submit feedback, what to include, and how we evaluate and respond.
How to Send Feedback
- Use our form: Share the page URL, the quoted passage, and your suggested revision through our Contact Us page.
- Provide a source: Include a link to an authoritative document or data source that supports your suggestion when possible.
- Accessibility requests: Tell us if you need accommodations and your preferred contact method.
- Email or phone: contact@valoannetwork.com · (800) 230 7201
What Happens Next
- Intake and triage: We log your feedback, capture the current page version, and route it to the appropriate editor or subject matter lead.
- Verification: We evaluate your feedback against authoritative sources and current VA program guidance.
- Response: We reply with our decision and, when appropriate, update the article and refresh the Updated date.
Response Targets
- Safety, eligibility, or cost issues: First response within two business days.
- All other items: First response within five business days.
Complex issues that require third party confirmation may take longer, but they remain tracked until resolved.
When Feedback Triggers a Change
- Minor wording updates: Implemented promptly without extended notice.
- Material changes: Updates that affect steps, figures, eligibility, or conclusions refresh the Updated date and may include a brief change note.
Related Policies
When feedback identifies an error, we follow our Corrections Policy. For details on sourcing and independence, see our Publishing Principles and Legal Overview.