Contact Preferences & Our One‑Advisor, One‑Thread Promise
VA Loan Network is a Veteran-owned, VA-loan-only education and comparison network. We help you
understand your VA home loan benefit and compare offers from multiple VA-approved lenders side by side.
We are not a mortgage lender or broker, and we do not underwrite, approve, or fund loans.
This page explains what to expect after you submit your information, how we share your details with
participating lenders, and the control you have over phone, text, and email communication.
What to Expect After You Submit Your Information
-
You tell us about your goals.
You share basic details like your location, price range, service history, credit tier, and any special circumstances. -
We match you with VA-approved lenders.
Our system uses your information to match you with a small set of VA-approved lenders (typically 2–3) that fit your scenario.
VA Loan Network does not manually underwrite or approve loans and does not make credit decisions. -
Lenders review and may contact you.
Participating lenders review your profile and may reach out to you directly to discuss options, answer questions,
and invite a full application. -
You choose who to work with.
You decide which lender to move forward with, or to wait, or not proceed at all. You are always in control.
Your Contact Options
We know that unwanted calls or messages can be a major concern. VA Loan Network sets clear rules for
how and how often our lender partners may contact you, and we give you tools to control that contact.
Our One‑Advisor, One‑Thread Promise
Our goal is that you never feel “swarmed” by lenders. VA Loan Network is building and enforcing a
One‑Advisor, One‑Thread standard across our network:
- One main conversation, not a dozen. You should feel like you have a single primary thread about your VA loan options, not a pile of overlapping calls and texts.
- Clear identification. Partners must clearly identify who they are, that they received your information from VA Loan Network, and which lender they represent.
- Easy off‑ramp. Every call, text, or email must include a clear way to say “stop” or update your preferences, and those requests must be honored.
- Escalation if something feels off. If your experience doesn’t match this promise, you can contact VA Loan Network directly and we will review it with the partner lender.
We cannot control every action of independent lenders, but we can set expectations, enforce our standards,
and remove partners that do not respect Veterans and military families.
How We Share Your Information
When you submit a form on VA Loan Network, we collect the information you provide and use it to:
- Run our matching process to identify VA-approved lenders that fit your goals and profile.
- Share your form details directly with the selected lender partners so they can contact you about your options.
We do not share highly sensitive information like Social Security numbers, full bank account details,
or dates of birth with lenders at this stage. Those details are collected directly by the lender if and when you
choose to complete a full application with them.
VA Loan Network does not sell your personal information for money, does not use your information
to build retargeting or lookalike advertising audiences, and does not use your data to manipulate pricing or steer
you toward a particular lender. Our role is to educate you and connect you with multiple VA-approved options so
you can compare.
How to Change or Limit Contact
You can change your contact preferences or ask us – and our partner lenders – to stop outreach at any time:
- Email contact@valoannetwork.com with “Contact Preferences” in the subject line.
- Follow the opt-out or unsubscribe instructions in any email or text you receive.
- Use our Do Not Call and
Do Not Sell or Share tools to submit requests.
We also honor browser-based Global Privacy Control (GPC) signals and support deletion and opt-out
requests as described in our
Privacy Policy.
How We Hold Partners Accountable
VA Loan Network works only with VA-approved lenders that agree to our communication and fairness standards.
These standards include:
- Respecting contact preferences and legal “do not call” requests.
- Providing clear disclosures of rates, fees, and terms.
- Following fair-lending rules and treating all applicants consistently.
- Responding promptly if we raise a concern or complaint on a borrower’s behalf.
We track patterns in complaints and escalation requests and may limit or end relationships with partners that
do not meet our expectations. Over time, this data will be summarized in our
Partner Transparency and
Transparency Report materials.
Questions or Concerns?
If you ever feel like your contact experience does not match what is described on this page, please reach out:
- Email: contact@valoannetwork.com
- Phone: (800) 230-7201
- Mail: VA Loan Network, 3128 Napier Pk, Suite 103, San Antonio, TX 78231
VA Loan Network is not a lender. We exist to educate you, help you compare multiple VA-approved options side by side,
and advocate for a contact experience that respects your time, privacy, and service.